Our Privacy Commitment to You

As part of receiving or providing health care services at Mount Carmel Clinic we only collect, use and disclose your personal information and personal health information as permitted by The Personal Health Information Act (PHIA).  This Act requires Mount Carmel Clinic to protect the privacy of your information.

The Personal Health Information Act (PHIA)

This Act provides you with a right to access your personal health information, to request a copy and also request a correction. There are certain limited exceptions that may apply to your request.

The Act also requires that we protect the privacy and confidentiality of your personal health information and sets out clear and certain rules for how we can collect, use and disclose your personal health information.

View the Act in its entirety.

Your Personal Health Information and Access at Mount Carmel Clinic

Manitoba has a law called The Personal Health Information Act (PHIA) that allows you to access your personal health information with limited exceptions. PHIA also requires that we keep your information private, safe and secure.

Your personal health information is recorded information about you, your health and health care that we keep in our records, including your name, address, Personal Health Identification Number (PHIN), information about your health, health care history, the care that you have been given and payment for your health care.

PHIA Privacy Officer

This person is an employee of the trustee whose responsibilities include dealing with requests from individuals who want to look at, get a copy of or request a correction to their personal health information. The Privacy Officer is also responsible for facilitating the trustee’s compliance with PHIA.

You can contact the Privacy Officer by mail or phone at:

Mount Carmel Clinic

886 Main Street
Winnipeg, MB R2W 5L4
phone_icon 204.589.9404
pmaytwayashing@mountcarmel.ca

Your Right to Access Your Information

We are committed to ensuring you have the information you need to be an active, informed participant in your care.

You have the right to:

  • See and get a copy of your personal health information that we hold with limited exceptions set out in PHIA
  • Ask us to make corrections to inaccurate or incomplete personal health information
  • Name another person who can exercise these rights on your behalf

Please speak to a member of your health care team if you want to do any of the above.

How to Request to see or get a copy of your Personal health Information

Complete the Mount Carmel Clinic Request to Access Personal Health Information form  and submit your request should to the attention of the Privacy Officer

Who else can see your Information?

PHIA permits us to collect and use your personal health information and, in certain circumstances, to share it with others both inside and outside Mount Carmel Clinic, without your consent for purposes such as:

  • To provide you with health care
  • To get payment for your care which could include private insurers
  • To do health system planning and research
  • To report as required by law

Unless you tell us not to, we can:

  • Share your general health status with your family, friends and others upon request. If we believe it would be acceptable to you, we may also share information about the care you are currently receiving with your family and friends
  • Share your name, general health status and location when you are receiving care in one of our facilities with a representative of a religious organization
  • Share your name and address with a charitable fundraising foundation associated with Mount Carmel Clinic you have received care in
  • Share your personal health information with any health care provider who has, is or will be providing you with health care. Members of your health care team are only allowed access to the information they need to provide you with the care you need. If you tell us not to share your information with a specific health care provider, we will not share your information with that provider unless permitted or required by law to do so

Please tell a member of your health care team if you do not want your information shared with a family member or friend, or a religious organization, fundraising foundation or health care provider.

All employees and those associated with Mount Carmel Clinic are required to protect the accuracy, integrity and security of your information and are required to sign a pledge of confidentiality. Mount Carmel Clinic has policies and procedures that provide protection of your information and conducts continued training to employees.

If you want to know more about your right to see, get a copy or ask for a correction of your personal health information or your privacy rights under PHIA, or have a complaint about your rights, please contact the Privacy Officer.

We suggest that you first try to resolve any complaint about access to or privacy of your personal health information directly with the site. If you are still not satisfied that your complaint has been resolved, you have the right to complain to the Manitoba Ombudsman, an independent authority who can investigate your complaint.

How to Request a Correction to your Personal Health Information

Complete the Mount Carmel Clinic Request to Correct Personal Health Information Form and submit it to:

Privacy Officer
Mount Carmel Clinic
886 Main Street
Winnipeg, MB R2W 5L4